ClientPulse Terms of Service
Last updated: June 12, 2026
These Terms of Service ("Terms") govern your access to and use of ClientPulse, including our website at clientpulsehq.com and our application (together, the "Service"), operated by 1001643756 Ontario Inc., operating as ClientPulse ("ClientPulse," "we," "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
ClientPulse provides automated, AI-assisted briefings about your clients and projects, drawing on publicly available information. The Service is provided on a subscription basis with free and paid tiers as described on our pricing page.
2. Accounts
You must provide a valid email address to create an account and are responsible for all activity under it. You must be at least 18 years old. Keep your login credentials secure; notify us at hello@clientpulsehq.com of any unauthorized use.
3. Subscriptions, Trials, and Billing
Paid plans (Pro and Teams) are billed monthly or annually in advance through our payment processor. Pro plans include a 14-day free trial; no payment method is required to start a trial. Fees are non-refundable except where required by law. We may change pricing with at least 30 days' notice; changes apply at your next renewal. You can cancel anytime, effective at the end of the current billing period. Taxes (including GST/HST where applicable) are added as required by law.
4. Teams
Team owners control team membership and may invite or remove members. Items a member saves and shares with a team are visible to all team members. Each team member requires a paid seat on the Teams plan. The team owner is responsible for the team's compliance with these Terms.
5. AI-Generated Content Disclaimer
Briefings and insights are generated automatically using artificial intelligence and public information sources. They may contain errors, omissions, or outdated information. The Service is an informational aid, not professional advice. You are responsible for verifying any information before relying on it in business decisions. We make no warranty as to the accuracy, completeness, or timeliness of any briefing.
6. Acceptable Use
You agree not to: (a) use the Service to violate any law or third-party right, including privacy and anti-spam laws (such as CASL); (b) attempt to access other users' or teams' data; (c) probe, scan, or test the vulnerability of the Service; (d) resell, scrape, or systematically extract content from the Service; (e) use the Service to develop a competing product; or (f) share one account across multiple individuals (other than via Teams seats).
7. Your Content
You retain ownership of the information you enter (client names, projects, notes). You grant us a limited licence to process that content solely to operate and improve the Service. We do not sell your content.
8. Intellectual Property
The Service, including its software, design, and branding, is owned by ClientPulse and protected by intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription.
9. Third-Party Services
The Service relies on third-party infrastructure and AI providers (see our Privacy Policy). Briefings may link to third-party websites; we are not responsible for their content.
10. Availability and Changes
We aim for high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features with reasonable notice where practicable. We may suspend accounts that violate these Terms.
11. Termination
You may delete your account at any time. We may terminate or suspend access for material breach of these Terms. Upon termination, your right to use the Service ends; we may delete your data after a reasonable period, subject to our Privacy Policy and legal obligations.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLIENTPULSE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE (OR CAD $50 IF YOU ARE ON A FREE PLAN). Some jurisdictions do not allow certain limitations; these apply to the fullest extent permitted.
14. Indemnity
You will indemnify ClientPulse against claims arising from your content or your violation of these Terms or applicable law.
15. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Disputes will be resolved exclusively in the courts of Ontario, and you consent to their jurisdiction. Nothing in these Terms limits non-waivable consumer rights in your place of residence.
16. Changes to These Terms
We may update these Terms from time to time. Material changes will be notified via the Service or email at least 30 days before taking effect. Continued use after the effective date constitutes acceptance.
17. Contact
Questions about these Terms: hello@clientpulsehq.com